How can we help?

Contact kickpopsupport@sababilabs.com for help with Kickpop or to share feedback.

Reporting a problem

Please include your iPhone model, iOS version, Kickpop version, and level number. A screenshot or a short description of what happened helps us investigate. Please do not send passwords or payment details.

Progress and coins

Your game progress, settings, and coin balance are saved on your device. Deleting the app may remove this data. Kickpop does not require an account.

Hints and Undo

Undo is free. A new hint costs an in-game coin. Reopening the same hint without making a move does not cost another coin.

Chests and optional ads

The timed chest and rewarded ads are separate ways to receive coins. Ads depend on availability and an internet connection. A rewarded ad grants one coin when the advertising service confirms the reward. If no ad is available, you can still play the puzzles and use Undo.

Playing offline

The core puzzles work without internet. Advertising and external support links require a connection.